Last Updated: 09.11.2024

At Dragondildo.co, we take pride in the quality of our products and aim to ensure your satisfaction. Please carefully read our Refund Policy before making a purchase.

No Returns or Refunds

As per our store policy, we do not accept returns or issue refunds for any products purchased, except in specific circumstances outlined below.

Conditions for Refunds or Replacements

Refunds or replacements will only be issued for the following reasons:

• Damaged Items: If your item arrives damaged, please contact us immediately.
• Incorrect Items: If you receive the wrong product, we will send the correct item at no extra cost.
• Defective Products: If a product is defective or faulty, we will replace it or offer a full refund.

How to Request a Refund or Replacement

If you believe you are eligible for a refund or replacement, please follow these steps:

• Contact Us: Send an email to info.dragondildo@gmail.com with the subject line “Refund/Replacement Request.”
• Provide Necessary Information: Include the following details in your email:
  • Your order number.
  • Photos of the damaged or defective product.

We will review your request and get back to you as soon as possible.

Time Frame for Requests

All refund or replacement requests must be submitted within 2 days of receiving your order. After this period, we will not accept any claims for refunds or replacements.

Refund Method

If your refund is approved, it will be processed to the original payment method used for the purchase.

Shipping and Handling Fees

Shipping costs are not refundable under any circumstances. Additionally, no restocking fees will be charged for returns or exchanges.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us via email with evidence (such as photos) of the issue and your order number.
• If we verify that the wrong item was shipped, we will send the correct product to you at no additional cost.

International Returns and Refunds

• We do accept returns and refunds for international orders, however, please note that the buyer is responsible for any return shipping costs and any customs duties associated with the return or replacement of the item.

Contact Us

If you have any questions about our refund policy or need to request a return, please contact us at:

Email: info.dragondildo@gmail.com